Privacy Policy
Effective Date: 10 February 2026
NEATEL values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We may collect the following information when you interact with us:
Personal Details: Name, email, phone number, and address
Order Information: Products purchased, payment details, and delivery addresses
Website Interaction Data: IP address, browsing activity, cookies, and device information
2. How We Use Your Information
Your data is used for:
Processing orders and deliveries
Customer service and support
Sending updates, newsletters, and promotional offers (if consented)
Legal and administrative purposes
3. Data Sharing
NEATEL does not sell your personal data.
Your information may be shared with trusted service providers for order processing, delivery, or payment purposes.
Legal authorities may access data if required by law.
4. Data Security
NEATEL implements appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure.
5. Your Rights
Under applicable law, you have the right to:
Access and correct your personal data
Request deletion of your data
Withdraw consent for marketing communications
Object to data processing where applicable
To exercise these rights, contact us at info@neatel.fr.
6. Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law.
GDPR Policy
NEATEL complies fully with the General Data Protection Regulation (GDPR, EU 2016/679).
1. Lawful Basis for Processing
We process personal data based on:
Consent – e.g., newsletter sign-ups
Contractual Necessity – to process orders and deliver services
Legal Obligation – to meet regulatory requirements
Legitimate Interests – to improve services, marketing, and customer experience
2. Rights of Data Subjects
Under GDPR, individuals have the right to:
Access their personal data
Rectify incorrect or incomplete data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Receive their data in a portable format
Lodge a complaint with a supervisory authority
3. Data Protection Officer (DPO)
NEATEL has appointed a contact point for GDPR-related enquiries:
Email: info@neatel.fr
4. International Transfers
If personal data is transferred outside the EU/EEA, NEATEL ensures appropriate safeguards are in place in compliance with GDPR.
