Effective Date: 10 February 2026
Welcome to NEATEL. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Company Information
Company Name: NEATEL
Legal Form: Private Limited Company (Single Member)
Registered Office: 81 Rue d’Angleterre, 59200 Tourcoing, France
RCS Number: 994 673 135 – RCS Lille Métropole
Share Capital: €500.00
Contact Email: info@neatel.fr
2. Scope of Services
NEATEL operates as a supplier and retailer of mobile phones, tablets, laptops, accessories, and related spare parts. Services include:
Sale of products to individual customers
Wholesale and bulk supply to professional clients and businesses
Customer support and product-related assistance
These Terms and Conditions apply to all orders, transactions, and use of our website.
3. Orders and Acceptance
Orders placed on our website or via email are subject to acceptance by NEATEL.
We reserve the right to refuse any order for legitimate reasons, including but not limited to product availability, errors in pricing, or verification issues.
Confirmation of your order constitutes acceptance of these Terms and Conditions.
4. Product Information and Availability
NEATEL endeavours to provide accurate product descriptions, images, and pricing.
All products are subject to availability, and NEATEL reserves the right to modify or discontinue products at any time without prior notice.
Minor discrepancies in product specifications or images do not constitute grounds for claims.
5. Pricing and Payment
All prices are shown in Euros (€) and may include applicable VAT.
NEATEL offers competitive retail and wholesale pricing; professional clients may request customised quotations.
Payments must be completed using the available methods at checkout or as agreed with NEATEL for bulk orders.
6. Delivery and Risk
Delivery times are estimated and may vary depending on location, availability, and shipping method.
Risk of loss or damage transfers to the customer upon delivery.
NEATEL is not responsible for delays caused by third-party carriers.
7. Returns, Refunds, and Warranty
Returns and refunds are handled in accordance with NEATEL’s Returns Policy (see separate Returns & Warranty page).
All products are quality-checked; defective or damaged items must be reported promptly.
NEATEL offers manufacturer warranties where applicable.
8. Liability
NEATEL is not liable for any indirect, incidental, or consequential damages arising from the use of its products or services.
NEATEL’s total liability for any claim shall not exceed the purchase price of the product in question.
9. Intellectual Property
All content on the NEATEL website, including images, text, logos, and graphics, is protected by intellectual property laws.
Users may not copy, reproduce, or use any content for commercial purposes without written permission from NEATEL.
10. Privacy and Data Protection
NEATEL is committed to protecting personal data in compliance with applicable privacy laws.
Data collected is used solely for order processing, customer service, and legal obligations.
Customers may contact info@neatel.fr to access, correct, or request deletion of their data.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of France. Any disputes arising from these terms shall fall under the jurisdiction of French courts.
12. Contact Information
For any questions, concerns, or enquiries regarding these Terms and Conditions, please contact us:
Email: info@neatel.fr
Address: 81 Rue d’Angleterre, 59200 Tourcoing, France
